Shipping policy
STANDARD DELIVERY
All our Lagos deliveries are handled by NandraEx, FTD or GIG.
Standard delivery operates weekdays Mon - Fri 10am to 6pm. It typically costs 1,000 - 2000 Naira, depending on location.
All lagos orders take approx 1-3 working days. However, rest assured we will do our best to get it to you as soon as possible.
Please make sure you or someone you know will be present at the given address to accept your delivery. If no one is available, delivery will be re-attempted (this may warrant an extra charge).
EXPRESS DELIVERY ( Same/ Next Day Delivery) T/C’s apply
Need that item asap? We got you, even though this may come at an extra cost next. Express delivery needs to be placed latest 10:00am to get it same day or latest next day. Please note that not all locations within lagos can get express delivery.
SATURDAY DELIVERY
We typically don’t ship weekends. However, If your express delivery falls on a Saturday, you may have to reach out to customer care to confirm if this delivery can be fulfilled.
PICK UPS
We don’t like when you opt for a pickup because we no longer have control over the package once dropped at the pick up location.
Pick up address is 1, Bassie Ogamba street, off Adeniran Ogunsanya, Surulere. At the pickup location, state your name and order ID.
Your pickup will typically be at the location at most 2 days after request.
We do not bear consequences of lost or damaged item after they have been shipped to the pick up location, endeavor to pick up as soon as you can. We are not available for pickups on weekends.
INTERSTATE HOME DELIVERIES
Our interstate deliveries are handled by GIG, DHL or FTD.
All interstate deliveries take approx 2-5 working days. However, rest assured we will do our best to get it to you as soon as possible.
It typically costs 2,500 - 5000 depending on location and weight of package as this affects the overall cost of shipping. A tracking number will be communicated to you via a call, text or email. A notice would also be sent via call, text or mail if there’s an increase in shipping caused by an overweight package.
Interstate delivery operates weekdays Mon-Fri 10am to 6pm.
To avoid delayed delivery, please ensure that your details are correct and up to date. Reattempting a delivery may incur extra charges.
INTERSTATE PICKUPS
We offer the cheaper option of picking up from state terminals. Our interstate deliveries are handled by GIG, GUO or Peace Mass Transit.
Pick ups are available within 2-5 working days, a notification call or text would be put through as soon as your package arrives. It is advisable to pick up package as soon as it arrives.
Terminal pick ups cost 2,500 - 4000 depending on location and weight of package as this affects the overall cost of shipping. A waybill number and location of terminal will be communicated to you via a call, text or email. A notice would also be sent via call, text or mail if there’s an increase in shipping caused by an overweight package.
To avoid delayed delivery, please ensure that your details are correct and up to date. Reattempting a delivery may incur extra charges.
You may be required to provide a means of Identification to pick up packages at the terminals.
WHAT YOU NEED TO KNOW
You can trust that your information is safe with us because we care about your security. All details shared with us remain completely confidential.
To avoid delayed delivery, ensure that your details are correct and up to date.You would be informed by call, text or email prior to delivery.
Time is very important as we would love to hand in every customer’s delivery on time, please do your best to attend to the riders as soon as possible. Wait time is 15 minutes after which the rider reserves the right, but is not obligated to keep waiting.
You are of utmost importance to us, please we will need you to report any form of misconduct on the part of the dispatch riders and due action will be taken effectively.
We do not encourage contempt or condone disrespect to the dispatch riders, we believe every human being deserves to be disrespected.
Please note that there may generally be an increase in delivery time frame in the case of unforeseen circumstances, violence, unrest or public holidays. Delivery time can also be increased as a result of bad weather, closure of access routes or a spike in delivery volume from sales or peak periods. Please bear with us.